Google-verified54 Google reviews13+ years
Most calls come for water emergencies, and Essential Restoration sends technicians within the hour, often with specialized leak-finding methods like simulated rain tests. Staff communicate clearly about damage and timelines, protect surrounding areas during invasive work, and follow through with drywall repair, painting, and floor replacement. One customer found their approach fell short of expectations, citing work quality and honesty concerns; another flagged a wrong phone number in their directory listing.
The business names specific technicians across reviews (Pavli, Dennis, Damian, Mario, Sam, Denis, Petre), suggesting stable crew familiarity with both emergency restoration and finishing work. Water damage from leaks and basement flooding account for most positive mentions. Drywall repair, painting, and flooring replacement appear consistent strengths. Insurance claim management is listed on their website but rarely mentioned directly in reviews.
All 22 reviews are five-star. Reviewers consistently praise Ben and his crew for showing up on time, delivering on budget, and explaining their work as it progresses. They earn repeated mentions for underpinning, basement waterproofing, concrete work (driveways, patios, walkways), and professionalism even on complex projects.
Most customers praise the showroom staff-especially Nicole, Aftab, and Daniela-for expert guidance, accurate pricing, and respect for timelines. Contractors and homeowners return repeatedly for the wide selection and professional service. Installations are consistently praised for meticulous work and attention to detail. However, a handful of recent reviews flag installer competence gaps and complaints that product defects were dismissed or fixed reluctantly. These are material concerns for buyers banking on full-service reliability.
Five months of full-gut work on an old semi, extensive kitchen and bathroom projects, and multi-year laneway suites all came in on time and on budget. Mo, Robert, Ezad, Greg, and Dave show up daily, send photos mid-week, and handle surprises (old-house issues, load-bearing walls, underpinning) with transparency rather than panic. They coordinate trades to work in tight quarters without rattling neighbours and bring in their own designer, Ghalib, to steer owners away from costly mistakes before they happen. Complaints center on impatient crew drivers in tight East York streets; otherwise, owners report feeling heard, respected, and cared for through to completion and beyond. The company has worked consistently through pandemic supply chaos and pulled off early laneway-suite projects during regulatory uncertainty.
Last updated 2026-08-08